Refund Policy

1. Eligibility for Refunds

We offer refunds in the following cases:

• If a service has not been delivered within the agreed timeframe.
• If a delivered service does not meet the agreed-upon specifications as outlined in the service agreement.
• If a technical issue prevents the service from functioning and our team is unable to resolve it.

2. Non-Refundable Items

Refunds will NOT be provided in the following cases:

• The service has been partially or fully delivered as per the agreed scope.
• The refund request is due to a change of mind after project initiation.
• The client fails to provide necessary information required for service completion.
• The issue is caused by third-party software or external integrations beyond our control.

3. Refund Process

To request a refund, follow these steps:

• Step 1: Contact us at hi@neuratosolutions.com with details of your concern.
• Step 2: Our team will review your case within 7 business days.
• Step 3: If approved, the refund will be processed within 5-10 business days via the original payment method.